knowledge management by factiva….
In the 15 December 2003 issue of Computerworld Singapore, in ‘Squeezing value from KM,’ Melanie Liew writes that, according to Clare Hart, president and CEO of Factiva, “Knowledge Management (KM) is an all encompassing approach to harnessing the knowledge within an organisation, from capturing it to sharing it. It is predicated on existing organisational intelligence, the organisational culture and the platform that is in place.”
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Said Factiva’s Hart, “The decision-making process toward the adoption of what is called a knowledge and information management system increasingly takes place in four phases.
Phase one comprises an enterprise information audit. What information does a company have? What does it need? This applies to both internal and external information. Archived internal white papers and sales documents are as important as wider external news.”
Phase two is where the taxonomy is applied. A common language is required to enable the integration of internal and external data ? structured and unstructured. This must reflect a company’s culture and fit with the existing organisational vocabulary.
Phase three is where the technology is finally deployed, built to fit the company that it is designed for.
Phase four sees this technology ‘cut to fit’ the organisation’s culture and built to evolve with the direction this company wants to head.
In fact, KM technology is expected to get smarter and easier to use. Based on information supplied about the user and the technology’s own intelligence, KM technology is increasingly basing its results on who the user is, what information users have volunteered about themselves, with built-in collaborative filtering to delivering the information that the worker needs efficiently and effectively.
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