Attacking friction in knowledge work processes.
Here’s a mini-case from last April (Knowledge Management: Value Is Relative) on knowledge management thinking applied to an intranet portal.
“Most companies today cannot afford to invest in more technology, more people, more infrastructure,” said Carl Frappaolo, an analyst with Delphi Group Ltd., in Boston. “They need to better leverage existing resources. That is where knowledge management comes in.”
It’s a nice little example of the notion of attacking friction in work processes as a source of value. Putting numbers around the payoffs is a bit of a stretch but the logical argument for value improvement is pretty straightforward.[McGee’s Musings]